In the realm of Lean Six Sigma, understanding customer needs is paramount. To achieve this, a powerful tool emerges: the Critical to Quality (CTQ) Tree. This structured representation breaks down complex processes into smaller, manageable elements. The CTQ Tree emphasizes those characteristics that are absolutely critical to customer satisfaction, … Read More

Lean Six Sigma offers a powerful framework for improving service operations. By blending the principles of Lean Manufacturing and Six Sigma, organizations can achieve significant gains in customer service. Utilizing process mapping, data analysis, and continuous improvement methodologies, Lean Six Sigma helps pinpoint bottlenecks within service pro… Read More